| What is your return/exchange policy? | We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. However, due to the nature of our leathers, please respect that all leathers, colors, and textures may be unique. We do not accept returns after 30 days. We will only refund shipping charges if we sent the wrong item or the item sent was defective. If you are making an exchange because you would like a different style or color, you will be charged for shipping on your exchange. The return/exchange value is determined by the last retail price of the item.
Please note: We do not accept returns on products that were not purchased via this website. If you have purchased from an authorized retailer and you wish to return/exchange/refund your bag, you must bring it back directly to the seller. Please use the most economical shipping method for your return. Due to security constraints, we cannot reimburse you for an amount greater than your purchase amount. |
| | Where do I ship my return/exchange?
| Returns and exchanges must be mailed to 321 Palmer Road, Denville, NJ 07834 |
| | How should I ship my return/exchange?
| Pack and seal your box securely, in the original package if possible. To be properly processed, you return/exchange must include your shipping insert. You should ship your return/exchange with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We do not accept COD. |
| | When will my credit card be refunded?
| Once your package has been received, your refund or exchange will be processed within 3-5 business days. If there is a refund due, a credit will be issued in the original form of payment. The credit may not show up until your credit card's next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. |
|
